Don L. Schneider
2673 Sunset Avenue, West Linn, Oregon
97068-3717
(503) 756-4782 Home & Cell
Snideline@Comcast.net
Insurance
Adjuster, Appraiser with 8 year experience in Property and Casualty Claims to
include, Auto Damage, Medium Duty and Heavy Duty Truck, Motorcycle, Boat,
Snowmobile, All-Terrain, Personal and Commercial business Lines, including Home
Owners and Residential estimating.
Executive Auto Body Shop Manager experience of 8 years, and line technician
over 9 years.
Have the ability to analyze facts and recognize investigation deficiencies, locating
required services, and understand the physical documentation and required procedures.
Knowledge of estimating and valuations of personal and commercial property
claims.
Good
communication with customers, vendors, suppliers, and Insurance
Representatives.
I
have good call center knowledge and am committed to creating a diverse and
positive work environment. Experience in
the following areas:
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Damage
Analysis and Dynamics ¨
Repair
Technician / Negotiator ¨
Trainer
/ Re-Inspector of Appraisers ¨
Facilitated
Corporate Best Practices |
¨
Policy
& Procedure Development,
Implementation, Training, Coaching ¨
Scheduling,
Production & Crisis Management |
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Professional Experience
Damage Appraiser III and Claims
Representative
Country Companies
Insurance, Claims Office, Wilsonville, Oregon
(Additionally Home based)
Implemented and became involved in a highly
respected twenty person team of Auto and Home
Owner Appraisers and Claim Representatives. This was Country Companies first
Oregon based office.
Cost comparatives averaging 97% when
non-supervised for all first party and third party customers.
Geographic area of responsibility consisted
of the Portland Metro areas to the Oregon Coast.
§ Team Leader/ Acting Supervisor
responsible for training and mentoring new adjusters.
§ Assessment
of Physical and Material Damages. Inspections of personal and commercial
damaged vehicles, Medium and Heavy Duty Truck, Farm Equipment, Motorcycle,
Watercraft, Motor Home, Home Owners and
Commercial Buildings and Property. Approximately 6,000 computer estimates.
§ 60% Auto, 15% Medium/Heavy Truck,
10% Recreational Vehicles, and 15% Property Claims.
§ Prepared total loss valuations,
and provided settlement figures for minor bodily injury claims.
§ Expert Witness at various
arbitrations and litigation hearings.
Damage Appraiser ~ Trainer of Appraisers and Adjustors
Travelers Insurance Company, Portland, Oregon (Regional office location and Home
based)
Responsible for customer contact within 24
hours to set inspections, location and schedule appointments.
Personal and Commercial Vehicles, Heavy
Truck, ATV, Boat, Home/Commercial inspection of damages.
Estimate fundamentals with computerized
software (Wrote approximately 1,150 computer estimates), verifying cost
analysis to determine repairable within industry standards up to 70% percent
value.
Wrote on-site drafts and received authority
for additional costs.
Conducted re-inspections of staff and
independent appraisal firms final work product.
¨
While traveling for Corporate performed
and critiqued Countywide Benchmark office reviews in OR, WA, CA, NY, MA, OH and
MI. Re-Inspected/Audited approximately
375 files, maintaining less than 5% claims leakage rating in all lines of
business.
Don
L. Schneider
Page 2
of 3
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Performed 350 Independent Appraisal
firm estimate reviews in OR, WA, ID, MT, HI and AK and
maintained a less than 10% leakage rating. Verifying all supplemental requests
above 20%.
¨
Monitored and verified all Direct
Repair designated shops and Vendors complied with company agreements and kept
in communications to keep leakage cost containment to less than 5%.
¨
During these processes recognized
subrogation potential, potential fraud and salvage opportunities
bringing back recovered revenue in all Personal and Commercial Lines.
Auto Body Shop
Manager
Bruce Chevrolet, Inc., Hillsboro, OR.
Obtaining
proper insurance claims information, completing estimates in a timely manner.
Manage
all phases of appraising to completion of damaged vehicles.
Educated
customers in process of damage repair in “laymen’s terms.”
Coding
repair orders in data management system, assigning staff to facilitate repairs
within promised time. Conducted
follow-up on vehicle status and productivity with all parties.
Developed
new business while retaining current customer base, verify 100% customer
satisfaction.
§
Reduced accounts
receivables 98% within 60 days.
§
Established +21%
profit margin that had not been maintained for eight (8) years prior.
§ Generated 250+ in new business.
§ Developed and provided a 100 page
marketing presentation to AAA Insurance
detailing / marketing the Dealership as the Direct Repair Facility of choice in
Hillsboro.
Set the standard of business for application and implementation.
§ Implemented web-based solutions with
General Motors Cobalt that increased
E-commerce
and increased web traffic over 500% percent.
§
Created a clean
and safe work space for technicians by organizing work zones.
§
Complied with
OSHA guidelines, to enable customer and insurance companies’ confidence.
§
Created inventory
spreadsheet to monitor parts and supplies usage to keep costs low and
maintain profit levels up 25%.
§ Managed payroll for five (5) employees.
Additional
Experience
Positions
held:
Auto
Body Shop Manager, Weston Pontiac, Buick, GMC, KIA
Auto Body Repair Technician, Aloha Auto
Body
President,
Organizer, Marketing, Journalist for Western 4-Stroke National Motocross Series
Computer Skills
Mitchell (Ultramate
& Xactimate) Damage Estimate System, Audatex (ADP & PenPro) Estimation
System, Pathways (CCC) Estimation
System, Digital Imaging, Microsoft Office Suite, Windows applications, Web-Net
Meeting, Claims Notes, Macromedia Dreamweaver HTML Design, Reynolds &
Reynolds Management Data Base, Automatic Data Processing (ADP) Dealership
Management System. Personal computer builder.
Military Service /
Education
US Naval Petty Officer (Aviation Structural
and Hydraulics, AMS2, achieved highest rank available to
enlisted in 4 years of active duty). AMS “A1” Training Academy, US Naval Jet
EA6B Plane Captain
School primarily focus on maintaining 60 Million Dollar Aircraft. Supervisory
Training, Quality Control (QC)
and Quality Assurance (QA) Inspector School ~ Bachelor’s Level Degree, Portland
State College, Rapid
Team Building, Clackamas Community College, Blackhawk & Chief E-Z Liner
Frame Certification and Suspension, Platinum
ICAR (Inter-Industry Certified
Automotive Repair), American Service Excellence
(ASE) Certifications, GM Management, MD Certified, Department of Insurance:
Insurance CSR, CLU.
